FAQ's

How much does delivery cost? 

We ship orders via Australia Post and delivery costs are calculated in real time at checkout depending on the weight of the item and the destination. We offer free standard shipping Australia wide on orders over $150 and free express shipping on orders over $300.

How long does it take to receive my online order? 

All orders are sent out as soon as possible and are dispatched within 1 – 2 business days and will arrive asap. 

Australia Post is currently experiencing significant delivery days. For delivery timeframes please visit our SHIPPING & RETURNS page.

Do you shop internationally? 

Yes we do. Select the delivery country at checkout to see the delivery charge for the items in your shopping bag. 

Australia Post is currently experiencing significant delivery days to international destinations and have suspended delivery services to some countries due to flight cancellations and government restrictions. Please note we do not cover customs taxes or duties for international orders.

An item I want is out of stock in store and online, how long do I have to wait until it arrives back in stock? 

The designers and artists that we work with are based in Australia or overseas and due to the nature of their production schedule we are unable to give an exact timeframe. If you see an item you like on the website that is out of stock please contact info@rainbowstudios.com.au for more information on when the item will be available.

Most of the items available at Rainbow Studios are made to order. The lead time for this is usually 4-8 weeks once payment has been received. 

What is the turnaround time on the Jewellery made to order pieces?

Given our commitment to craftsmanship & quality, these pieces can take approximately 4–8 weeks to complete and ship.

A notification of shipment will be delivered to your email account once your piece is dispatched.

If you require a faster turnaround time, please contact us via phone or email prior to placing your order and we’ll do everything we can to meet your special time frame. 

Can I Schedule a bespoke Jewellery consultation at Rainbow Studios? 

For both Henson and Gold and This Is Henson you can book an appointment at Rainbow Studios for a consultation to discuss custom made jewellery 

To schedule a one-on-one appointment to commission your special bespoke piece, please email info@rainbowstudios.com.au